Refund policy
Return & Refund Policy
The Right Side Prints
We want you to love your order. If something isn’t right, we’re here to help. Please review our return and refund policy below so you know exactly what to expect.
Return Window
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
All return and exchange requests must be approved before items are sent back. Items returned without prior approval will not be accepted.
Return Eligibility
To be eligible for a return, your item must be:
- In original condition
- Unworn, unwashed, and unused
- Free from odors, stains, deodorant marks, pet hair, or signs of wear
- In original packaging with tags attached
Items that appear worn, used for events or photoshoots, or returned in poor condition are not eligible for a refund.
Holiday Items
Holiday-themed items are non-returnable after December 15, unless the issue is due to our error, such as receiving the wrong item, a damaged item, or a printing defect.
Custom & Personalized Items
Custom orders, including personalized designs, custom text, or special requests, are non-returnable unless the mistake was made by us. If the error is on our end, we'll replace or remake your item at no additional cost.
How to Request a Return or Exchange
The easiest way is to submit a return or exchange request through your customer account on our website.
Prefer a little help? Just email us at Admin@therightsideprints.com, and we'll be happy to walk you through the process.
Once your request is approved, we'll send your return instructions and a prepaid return shipping label (when applicable).
Damages & Order Issues
Please inspect your order as soon as it arrives. If your item is damaged, defective, misprinted, incorrect, or anything doesn't seem right, please let us know as soon as possible so we can make it right.
Contacting us first is the fastest way to resolve most issues. We can often help with a replacement, exchange, or refund much faster than a payment dispute. If a payment dispute is opened before contacting us, the resolution process may be delayed while your payment provider completes its investigation.
Exchanges
Need a different size? We now offer self-service exchanges for eligible items. Simply submit your exchange request through your account or email us if you'd like a little help getting started.
Once your exchange request is approved, we'll provide return instructions and process your replacement as quickly as possible.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
- Refunds are issued to your original payment method.
- Most banks and credit card providers process refunds within 10 business days.
If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at Admin@therightsideprints.com.